Fill in your hourly volumes!

Suz's Staffing Calculator

Erlang-C · 45-hr workweek · 8-hr shifts · 1-hr lunch · Consecutive days off

Hourly call volume — pick a day and enter calls per hour

Mon

Tue

Wed

Thu

Fri

Sat

Sun

Service parameters

AHT (seconds)

SLA target (%)

SLA threshold (sec)

Target occupancy (%)

Shrinkage (%)

Include part-time agents (25 hrs/week)

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