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If it helped, support the show.
The PDFs are free because the knowledge should be accessible. But if a book helped you coach your team, fix a process, or just think differently about CX — buying the paperback is a solid way to say thanks.
Same no-BS voice as the podcast. Most are free. All of them will make you rethink how you run your call center, treat your team, or think about CX.
The PDFs are free because the knowledge should be accessible. But if a book helped you coach your team, fix a process, or just think differently about CX — buying the paperback is a solid way to say thanks.